At Luvme, our commitment is to ensure that every woman looks and feels her best by providing the ultimate hair experience. If you face any issues with your purchase, reach out to us at CUSTOMERCARE@LUVMEHAIR.COM, and we'll prioritize responding within 24 hours.
1. Order Cancellation
To cancel an order, contact our Customer Care team within one hour of placing it by clicking [CANCEL MY ORDER]. Please note, cancellations cannot be processed once the order is shipped.
2. Order Returns
We gladly facilitate exchanges and returns of unused wigs within 30 days of receipt.
We provide our LUVME VIP members with a specific number of free returns opportunities based on your membership level. Please check the link below to learn more about the exclusive LUVME VIP perks and benefits: https://shop.luvmehair.com/pages/luvmeclub
The provided return label is valid only for shipments within the United States. For non-US customers, we will reimburse your shipping fee based on your shipping receipt accordingly. Please note that you will be responsible for future return shipping fees if your assigned free returns are used up. Customers in the US can purchase a more affordable shipping label directly from us. Returns due to merchant errors, such as shipping the wrong item, are not included in the total free return.
Please kindly note that each order qualifies for a single free return within 30 days of receipt.
2.1 Return Acceptable
For a return or exchange, the wig must be in its original condition – with uncut, unbleached hair, unchanged color, and untouched lace (without cutting or secondary trimming). Wigs, being personal items in direct contact with the scalp, prioritize customer safety and hygiene. Hence, we cannot accept used wigs for return.
2.2 To initiate a return:
Steps
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Details
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1. Contact Customer Care
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Initiate the return within 30 days, providing reasons and relevant pictures for a swift process.
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2. Receive Return Address
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The return address will be provided upon approval of your return request.
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3. Process Refund
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Refunds processed within 2 business days post-receiving and inspecting the item(s). [NEED TO RETURN]
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3. Order Exchanges
For exchanges, follow the same return process. Our representative will confirm the exchange product and necessary payment adjustments after approving your exchange request.
Once we receive your returned item, we process the exchange, shipping the new item within 3 business days. [NEED TO EXCHANGE]
4. Refund Processing Time
Refunds issued within 2 business days. Processing times vary by payment method.
Refund Method
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Refund Time Frame
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PayPal
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3 business days
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Credit/Debit Card
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10 business days
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AfterPay
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3 business days
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Zip Pay
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3 business days
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Sezzle
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3 business days
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Refunds through the original payment channel. If the card used has expired, contact the card issuer for assistance.
5. Repair Service
We provide a repair service for Luvme wigs requiring fixing due to non-human damage. Available for orders within 90 days from receipt. Initiate the repair process:
Steps
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Details
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1. Submit Repair Request
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Contact us with pictures or videos for our staff to assess repair feasibility.
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2. Receive Mailing Address
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We'll provide the mailing address upon approval. Note: You're responsible for shipping costs.
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3. Repair Completion
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Repair time up to 30 days, with possible additional time after evaluation. [NEED TO REPAIR]
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Emoni Bulloch –
Everything about this wig is exactly as described. The hair is soft, tangle free, and shedding free, even after washing. This is my fourth wig from Mscoco and I fall in love with all units. This is my first highlight hair and it is by far my favorite!!!! I highly recommend this seller and her products!
jungo nadine –
The lace is so transparent, melted very well with my skin, pre cut lace was a plus, beginner friendly. And the hair is really good, everything is perfect, color, length, density, curls… It arrived in less then one week, came with some gifts. Thank you!!!
Ana Valdez –
The hair is as described with the pictures! The lace is easy to melt, the hair does not shed & tangle, easy to install. It is true to length, the texture is great and the curls are fabulous. I am in love with this pretty hair, certainly will be purchasing again!
Dios EsFiel –
I got this unit in time, fast delivery!!! It is pre cut glueless wig, so it is my first time installing a wig by myself, but quick and easy install. The wig is definitely amazing, the hair is soft & nice, the density is very great, better than expected, really love it!
Melissa Chavez –
I absolutely love the wig I have received thus far! The hair was so soft and lovely, the color is beautiful, no smell no shedding yet and fast shipping! I am so happy with my new hair and most definitely recommend this affordable unit to all of you.
B Worldwide –
Best hair I’ve ever bought! The highlight color is very beautiful. Ready to wear!! Finally, I found a great website that offers quality hair at affordable price. The seller is very helpful in answering questions and paying much attention to shipping. Thanks!