At Luvme, our commitment is to ensure that every woman looks and feels her best by providing the ultimate hair experience. If you face any issues with your purchase, reach out to us at CUSTOMERCARE@LUVMEHAIR.COM, and we'll prioritize responding within 24 hours.
1. Order Cancellation
To cancel an order, contact our Customer Care team within one hour of placing it by clicking [CANCEL MY ORDER]. Please note, cancellations cannot be processed once the order is shipped.
2. Order Returns
We gladly facilitate exchanges and returns of unused wigs within 30 days of receipt.
We provide our LUVME VIP members with a specific number of free returns opportunities based on your membership level. Please check the link below to learn more about the exclusive LUVME VIP perks and benefits: https://shop.luvmehair.com/pages/luvmeclub
The provided return label is valid only for shipments within the United States. For non-US customers, we will reimburse your shipping fee based on your shipping receipt accordingly. Please note that you will be responsible for future return shipping fees if your assigned free returns are used up. Customers in the US can purchase a more affordable shipping label directly from us. Returns due to merchant errors, such as shipping the wrong item, are not included in the total free return.
Please kindly note that each order qualifies for a single free return within 30 days of receipt.
2.1 Return Acceptable
For a return or exchange, the wig must be in its original condition – with uncut, unbleached hair, unchanged color, and untouched lace (without cutting or secondary trimming). Wigs, being personal items in direct contact with the scalp, prioritize customer safety and hygiene. Hence, we cannot accept used wigs for return.
2.2 To initiate a return:
Steps
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Details
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1. Contact Customer Care
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Initiate the return within 30 days, providing reasons and relevant pictures for a swift process.
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2. Receive Return Address
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The return address will be provided upon approval of your return request.
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3. Process Refund
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Refunds processed within 2 business days post-receiving and inspecting the item(s). [NEED TO RETURN]
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3. Order Exchanges
For exchanges, follow the same return process. Our representative will confirm the exchange product and necessary payment adjustments after approving your exchange request.
Once we receive your returned item, we process the exchange, shipping the new item within 3 business days. [NEED TO EXCHANGE]
4. Refund Processing Time
Refunds issued within 2 business days. Processing times vary by payment method.
Refund Method
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Refund Time Frame
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PayPal
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3 business days
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Credit/Debit Card
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10 business days
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AfterPay
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3 business days
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Zip Pay
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3 business days
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Sezzle
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3 business days
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Refunds through the original payment channel. If the card used has expired, contact the card issuer for assistance.
5. Repair Service
We provide a repair service for Luvme wigs requiring fixing due to non-human damage. Available for orders within 90 days from receipt. Initiate the repair process:
Steps
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Details
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1. Submit Repair Request
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Contact us with pictures or videos for our staff to assess repair feasibility.
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2. Receive Mailing Address
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We'll provide the mailing address upon approval. Note: You're responsible for shipping costs.
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3. Repair Completion
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Repair time up to 30 days, with possible additional time after evaluation. [NEED TO REPAIR]
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Freda Mayoy –
I will be back for another wig soon! I am glad she told me the right length I want and help me change. This wig is amazing. It is soft and the length was accurate…what more can I say. I think this is my new favorite wig! Thank you! You won’t regret your purchase! beautiful full natural look hair just like the pictures. It is so natural lace melt to my skin After washing it didn’t shed and looked more natural, perfect!
Alexandria Girault –
I absolutely LOVE this wig, it is sooo soft and true to length, the seller is so nice. When I opened the package, there is no bad smell and love the cute bag. Will install it soon and show you at that time.✨✨✨
Hannah Nelmsy –
This wig did not disappoint. I’ve shared this link 4 times already after I received the hair. This unit is the actual length and texture. Will install it soon. Best quality and nice service. Don’t skip this purchase. It is real glueless, just wear and go!
Shermaine –
Fast delivery and good communication, seller is kind and quick to respond. Bleached knots are small and looks very nice! Hair is 100% true to length and the texture is good.
No shedding and no tangle.
Reina Olivera –
I love this hairrr!!!!!!!!!! It is easy to wear, communication was great, they stayed in contact with me updating me with my package and the hair was beautiful and still is. Thanks, mscoco hair. Will share more pics some days later.
imrey –
This is the best hair I have ever ordered anywhere and I will be it be ordering from anywhere else. Hair came within days and I even initially ordered one unit incorrectly and then changed to whole other unit. The communication was awesome and there was no issue at all making the change. The hair is soft and the unit is so light weight while still being full and beautiful. Love that I can part anywhere and far back so it looks even more natural. Thanks MsCoco for a product and service. I’ve always wanted and finally found. Feel like I hit the jackpot. Please don’t ever go away.