At Luvme, our commitment is to ensure that every woman looks and feels her best by providing the ultimate hair experience. If you face any issues with your purchase, reach out to us at CUSTOMERCARE@LUVMEHAIR.COM, and we'll prioritize responding within 24 hours.
1. Order Cancellation
To cancel an order, contact our Customer Care team within one hour of placing it by clicking [CANCEL MY ORDER]. Please note, cancellations cannot be processed once the order is shipped.
2. Order Returns
We gladly facilitate exchanges and returns of unused wigs within 30 days of receipt.
We provide our LUVME VIP members with a specific number of free returns opportunities based on your membership level. Please check the link below to learn more about the exclusive LUVME VIP perks and benefits: https://shop.luvmehair.com/pages/luvmeclub
The provided return label is valid only for shipments within the United States. For non-US customers, we will reimburse your shipping fee based on your shipping receipt accordingly. Please note that you will be responsible for future return shipping fees if your assigned free returns are used up. Customers in the US can purchase a more affordable shipping label directly from us. Returns due to merchant errors, such as shipping the wrong item, are not included in the total free return.
Please kindly note that each order qualifies for a single free return within 30 days of receipt.
2.1 Return Acceptable
For a return or exchange, the wig must be in its original condition – with uncut, unbleached hair, unchanged color, and untouched lace (without cutting or secondary trimming). Wigs, being personal items in direct contact with the scalp, prioritize customer safety and hygiene. Hence, we cannot accept used wigs for return.
2.2 To initiate a return:
Steps
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Details
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1. Contact Customer Care
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Initiate the return within 30 days, providing reasons and relevant pictures for a swift process.
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2. Receive Return Address
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The return address will be provided upon approval of your return request.
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3. Process Refund
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Refunds processed within 2 business days post-receiving and inspecting the item(s). [NEED TO RETURN]
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3. Order Exchanges
For exchanges, follow the same return process. Our representative will confirm the exchange product and necessary payment adjustments after approving your exchange request.
Once we receive your returned item, we process the exchange, shipping the new item within 3 business days. [NEED TO EXCHANGE]
4. Refund Processing Time
Refunds issued within 2 business days. Processing times vary by payment method.
Refund Method
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Refund Time Frame
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PayPal
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3 business days
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Credit/Debit Card
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10 business days
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AfterPay
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3 business days
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Zip Pay
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3 business days
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Sezzle
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3 business days
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Refunds through the original payment channel. If the card used has expired, contact the card issuer for assistance.
5. Repair Service
We provide a repair service for Luvme wigs requiring fixing due to non-human damage. Available for orders within 90 days from receipt. Initiate the repair process:
Steps
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Details
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1. Submit Repair Request
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Contact us with pictures or videos for our staff to assess repair feasibility.
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2. Receive Mailing Address
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We'll provide the mailing address upon approval. Note: You're responsible for shipping costs.
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3. Repair Completion
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Repair time up to 30 days, with possible additional time after evaluation. [NEED TO REPAIR]
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Natasha Ampomah –
The fastest shipping ever! The hair was absolutely gorgeous. It hardly she’s and I got so many compliments. Most people thought it was mine! :) Highly recommend! 10/10
Christelle Goma –
The shipping is always fast. The quality is amazing and they send you nice little gifts in the package too. The hair quality will really last you a while too. The communication is great, they reach out to you and make sure you are satisfied. They respond quickly too. The price is affordable and there are always deals! I loveee mscoco it’s my fav.
Sarah Butler –
I love this hair!! No shedding and the shipping is super fast. The waves are everything and it is very soft. Even the lace is of decent quality for the price. So many compliments! I’m most definitely shopping with you guys again! Thanks!
Aaliyah Mathews –
Bought 3 times from them and still love them all!! I’ve washed, applied heat, and bleached the wigs they are all still amazing. Shipping was quick and customer service helped provide tracking when the website didn’t show one.
Khloe –
Best experience buying hair online! They have so many different options, lengths, and bundle packages all for affordable prices. They are great with communication, replied super fast, and shipped out my order immediately. I received my package in less than a week! The quality of hair is also very exceptional, and last long of you take care of it. I would recommend buying hair from Mscoco to all my family and friends, they are truly reliable and a great business who cares about all of their customers.
Jacquana Comeau –
Great hair and great quality hair you won’t regret it. Honestly. I definitely will be shopping here again. No other hair company has as much quality as Mscoco with the best price. They also gave me free gifts which was helpful😍