At Luvme, our commitment is to ensure that every woman looks and feels her best by providing the ultimate hair experience. If you face any issues with your purchase, reach out to us at CUSTOMERCARE@LUVMEHAIR.COM, and we'll prioritize responding within 24 hours.
1. Order Cancellation
To cancel an order, contact our Customer Care team within one hour of placing it by clicking [CANCEL MY ORDER]. Please note, cancellations cannot be processed once the order is shipped.
2. Order Returns
We gladly facilitate exchanges and returns of unused wigs within 30 days of receipt.
We provide our LUVME VIP members with a specific number of free returns opportunities based on your membership level. Please check the link below to learn more about the exclusive LUVME VIP perks and benefits: https://shop.luvmehair.com/pages/luvmeclub
The provided return label is valid only for shipments within the United States. For non-US customers, we will reimburse your shipping fee based on your shipping receipt accordingly. Please note that you will be responsible for future return shipping fees if your assigned free returns are used up. Customers in the US can purchase a more affordable shipping label directly from us. Returns due to merchant errors, such as shipping the wrong item, are not included in the total free return.
Please kindly note that each order qualifies for a single free return within 30 days of receipt.
2.1 Return Acceptable
For a return or exchange, the wig must be in its original condition – with uncut, unbleached hair, unchanged color, and untouched lace (without cutting or secondary trimming). Wigs, being personal items in direct contact with the scalp, prioritize customer safety and hygiene. Hence, we cannot accept used wigs for return.
2.2 To initiate a return:
Steps
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Details
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1. Contact Customer Care
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Initiate the return within 30 days, providing reasons and relevant pictures for a swift process.
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2. Receive Return Address
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The return address will be provided upon approval of your return request.
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3. Process Refund
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Refunds processed within 2 business days post-receiving and inspecting the item(s). [NEED TO RETURN]
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3. Order Exchanges
For exchanges, follow the same return process. Our representative will confirm the exchange product and necessary payment adjustments after approving your exchange request.
Once we receive your returned item, we process the exchange, shipping the new item within 3 business days. [NEED TO EXCHANGE]
4. Refund Processing Time
Refunds issued within 2 business days. Processing times vary by payment method.
Refund Method
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Refund Time Frame
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PayPal
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3 business days
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Credit/Debit Card
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10 business days
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AfterPay
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3 business days
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Zip Pay
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3 business days
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Sezzle
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3 business days
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Refunds through the original payment channel. If the card used has expired, contact the card issuer for assistance.
5. Repair Service
We provide a repair service for Luvme wigs requiring fixing due to non-human damage. Available for orders within 90 days from receipt. Initiate the repair process:
Steps
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Details
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1. Submit Repair Request
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Contact us with pictures or videos for our staff to assess repair feasibility.
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2. Receive Mailing Address
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We'll provide the mailing address upon approval. Note: You're responsible for shipping costs.
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3. Repair Completion
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Repair time up to 30 days, with possible additional time after evaluation. [NEED TO REPAIR]
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Natasha Lopez –
What I love most is the customer service! They are in contact with me through the whole process and make sure I am getting exactly what I need. They confirm everything and I receive it in a week or even less!
Davina Jenkins –
Hair is so soft and full this is legit I was searching and searching for a great hair vendor and I found one for me and my lovely ladies !! Will be definitely shopping again and it’s amazing hair !!! No problems at all so far very true to length feel even longer if you asked me !!
Michelle Rogers –
Hair came fast! Only took 3 days. Bundles were soft, shiny, and looks very natural. Got the hair and installed the same day! Communication was great with vendor. Will order again.
Elsa Shaiyen –
Recently bought the 4 bundles with a frontal.the hair is really soft absolutely love it, it came fast and the seller was very very rapid at communicating I need my hair for my trip before Oct 30th and I paid for it Oct 23th and it got here Oct 28th all and all I would order more hair from this company if I can
Patricia Kargbo –
The hair is beautiful, affordable, it’s soft & holds a pretty curl. The hair is true to length, it doesn’t have a bad smell & has no shedding. Great quality hair & shipping was really fast. Overall I love this hair & will definitely be ordering again!
Tiffany Gatlin –
My experience was great but I expected it, because my friend already told me Mscoco is her favourite hair brand. The delivery was quick and the hair arrived in perfect condition. It is super soft.