At Luvme, our commitment is to ensure that every woman looks and feels her best by providing the ultimate hair experience. If you face any issues with your purchase, reach out to us at CUSTOMERCARE@LUVMEHAIR.COM, and we'll prioritize responding within 24 hours.
1. Order Cancellation
To cancel an order, contact our Customer Care team within one hour of placing it by clicking [CANCEL MY ORDER]. Please note, cancellations cannot be processed once the order is shipped.
2. Order Returns
We gladly facilitate exchanges and returns of unused wigs within 30 days of receipt.
We provide our LUVME VIP members with a specific number of free returns opportunities based on your membership level. Please check the link below to learn more about the exclusive LUVME VIP perks and benefits: https://shop.luvmehair.com/pages/luvmeclub
The provided return label is valid only for shipments within the United States. For non-US customers, we will reimburse your shipping fee based on your shipping receipt accordingly. Please note that you will be responsible for future return shipping fees if your assigned free returns are used up. Customers in the US can purchase a more affordable shipping label directly from us. Returns due to merchant errors, such as shipping the wrong item, are not included in the total free return.
Please kindly note that each order qualifies for a single free return within 30 days of receipt.
2.1 Return Acceptable
For a return or exchange, the wig must be in its original condition – with uncut, unbleached hair, unchanged color, and untouched lace (without cutting or secondary trimming). Wigs, being personal items in direct contact with the scalp, prioritize customer safety and hygiene. Hence, we cannot accept used wigs for return.
2.2 To initiate a return:
Steps
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Details
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1. Contact Customer Care
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Initiate the return within 30 days, providing reasons and relevant pictures for a swift process.
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2. Receive Return Address
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The return address will be provided upon approval of your return request.
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3. Process Refund
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Refunds processed within 2 business days post-receiving and inspecting the item(s). [NEED TO RETURN]
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3. Order Exchanges
For exchanges, follow the same return process. Our representative will confirm the exchange product and necessary payment adjustments after approving your exchange request.
Once we receive your returned item, we process the exchange, shipping the new item within 3 business days. [NEED TO EXCHANGE]
4. Refund Processing Time
Refunds issued within 2 business days. Processing times vary by payment method.
Refund Method
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Refund Time Frame
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PayPal
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3 business days
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Credit/Debit Card
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10 business days
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AfterPay
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3 business days
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Zip Pay
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3 business days
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Sezzle
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3 business days
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Refunds through the original payment channel. If the card used has expired, contact the card issuer for assistance.
5. Repair Service
We provide a repair service for Luvme wigs requiring fixing due to non-human damage. Available for orders within 90 days from receipt. Initiate the repair process:
Steps
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Details
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1. Submit Repair Request
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Contact us with pictures or videos for our staff to assess repair feasibility.
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2. Receive Mailing Address
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We'll provide the mailing address upon approval. Note: You're responsible for shipping costs.
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3. Repair Completion
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Repair time up to 30 days, with possible additional time after evaluation. [NEED TO REPAIR]
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Stephanie Gary –
This hair is so beautiful and keeps in natural looking!! Does not shed or tangle, and no bad smells. The curl pattern is lovely and the lace is thin!! I love my hair and will definitely be getting more hair from Mscoco! They never disappoint me.😍
Deandra Tasaine –
The hair is just like the picture and very versatile, shipping was very fast, this was not my first time ordering and I will continue to order from this company….. the hair doesn’t shed and keep the curls well…Love this human hair.
Toteanna Green –
Just Receive My Hair. It’s so soft and no smell. Also, the package is nice. The seller customer service is very excellent. I will highly recommend to purchase again. The deep wave is which I want. Thanks for the patient update. Will share you more pics after I install it.
ashleyreneex26 (verified owner) –
Love this hair! Matches the description! I ordered it 2 week before my birthday on Wednesday Sept 1st & It ONLY TOOK 5 days This is my second time ordering from them and I’ve recommended a lot of people to them!
Araiah Murraye –
This wig gives me life… The Quality is soooo good!I am absolutely pleased and will definitely buy again, matter a fact I think I’ve found my wig vendor …. Thank you very much Mscoco Hair… You came thru. I must add the shipping was amaaaazzzing, it came here fast I was shook! so girls I highly recommended you to try this,You will not be disappointed!
Niera Butcher –
Hey guys, this hair is honestly so bomb, I was worried about getting it and it not being soft or not being able to fit my head, however Im honestly so happy to say that this hair is amazing, I don’t need no comb to brush through it, I use my fingers and it does not tangle and bearly sheds, the hair came with some mink lashes , will definitely be buying from this seller again