At Luvme, our commitment is to ensure that every woman looks and feels her best by providing the ultimate hair experience. If you face any issues with your purchase, reach out to us at CUSTOMERCARE@LUVMEHAIR.COM, and we'll prioritize responding within 24 hours.
1. Order Cancellation
To cancel an order, contact our Customer Care team within one hour of placing it by clicking [CANCEL MY ORDER]. Please note, cancellations cannot be processed once the order is shipped.
2. Order Returns
We gladly facilitate exchanges and returns of unused wigs within 30 days of receipt.
We provide our LUVME VIP members with a specific number of free returns opportunities based on your membership level. Please check the link below to learn more about the exclusive LUVME VIP perks and benefits: https://shop.luvmehair.com/pages/luvmeclub
The provided return label is valid only for shipments within the United States. For non-US customers, we will reimburse your shipping fee based on your shipping receipt accordingly. Please note that you will be responsible for future return shipping fees if your assigned free returns are used up. Customers in the US can purchase a more affordable shipping label directly from us. Returns due to merchant errors, such as shipping the wrong item, are not included in the total free return.
Please kindly note that each order qualifies for a single free return within 30 days of receipt.
2.1 Return Acceptable
For a return or exchange, the wig must be in its original condition – with uncut, unbleached hair, unchanged color, and untouched lace (without cutting or secondary trimming). Wigs, being personal items in direct contact with the scalp, prioritize customer safety and hygiene. Hence, we cannot accept used wigs for return.
2.2 To initiate a return:
Steps
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Details
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1. Contact Customer Care
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Initiate the return within 30 days, providing reasons and relevant pictures for a swift process.
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2. Receive Return Address
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The return address will be provided upon approval of your return request.
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3. Process Refund
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Refunds processed within 2 business days post-receiving and inspecting the item(s). [NEED TO RETURN]
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3. Order Exchanges
For exchanges, follow the same return process. Our representative will confirm the exchange product and necessary payment adjustments after approving your exchange request.
Once we receive your returned item, we process the exchange, shipping the new item within 3 business days. [NEED TO EXCHANGE]
4. Refund Processing Time
Refunds issued within 2 business days. Processing times vary by payment method.
Refund Method
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Refund Time Frame
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PayPal
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3 business days
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Credit/Debit Card
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10 business days
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AfterPay
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3 business days
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Zip Pay
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3 business days
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Sezzle
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3 business days
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Refunds through the original payment channel. If the card used has expired, contact the card issuer for assistance.
5. Repair Service
We provide a repair service for Luvme wigs requiring fixing due to non-human damage. Available for orders within 90 days from receipt. Initiate the repair process:
Steps
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Details
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1. Submit Repair Request
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Contact us with pictures or videos for our staff to assess repair feasibility.
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2. Receive Mailing Address
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We'll provide the mailing address upon approval. Note: You're responsible for shipping costs.
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3. Repair Completion
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Repair time up to 30 days, with possible additional time after evaluation. [NEED TO REPAIR]
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Justin Harris –
This was actually really good hair. I love everything about this hair, the density is true. How full and thick it looks, it’s very soft and no shedding. And it is very easy to maintain. Definitely recommend.
shawnata chandler –
I bought this hair just for my vacation. The curl pattern is amazing and very pretty. I received so many compliments. True to length, extremely soft, and great quality. I’m honestly in love! Would 100% recommend it! Also, the seller is very nice, reaches out to you, and gives frequent updates very professionally I love it!
Ashley Hudgins –
This is my third time ordering from this company who has great quality hair and they never disappoint me. I love the discounts that they offer along with the payment plans that are available. Easy installation and free gifts that come in the packaging by far the best company to purchase hair from.
Raven Chung –
The hair is absolutely the best hair I’ve bought in a long time! Lace frontal is soft and hair bundle is so silky and install was a breeze 🙏🏽🙏🏽 BUY this bundles deal!!!
DIOR –
Thank you Mscoco for giving your customer a quality product and your responses to questions! Great job! 👏🏽👏🏽👏🏽👏🏽
Darrius –
Literally the BEST HAIR !!!!! I’ve been ordering from mscoco for 3 years now and I don’t see myself going anywhere else . The quality is outstanding ! And it lasts so long ! I still have hair from 2 years ago that I am using and with proper care it looks And feels new ! HIGHLY RECOMMEND!!!!!