At Luvme, our commitment is to ensure that every woman looks and feels her best by providing the ultimate hair experience. If you face any issues with your purchase, reach out to us at CUSTOMERCARE@LUVMEHAIR.COM, and we'll prioritize responding within 24 hours.
1. Order Cancellation
To cancel an order, contact our Customer Care team within one hour of placing it by clicking [CANCEL MY ORDER]. Please note, cancellations cannot be processed once the order is shipped.
2. Order Returns
We gladly facilitate exchanges and returns of unused wigs within 30 days of receipt.
We provide our LUVME VIP members with a specific number of free returns opportunities based on your membership level. Please check the link below to learn more about the exclusive LUVME VIP perks and benefits: https://shop.luvmehair.com/pages/luvmeclub
The provided return label is valid only for shipments within the United States. For non-US customers, we will reimburse your shipping fee based on your shipping receipt accordingly. Please note that you will be responsible for future return shipping fees if your assigned free returns are used up. Customers in the US can purchase a more affordable shipping label directly from us. Returns due to merchant errors, such as shipping the wrong item, are not included in the total free return.
Please kindly note that each order qualifies for a single free return within 30 days of receipt.
2.1 Return Acceptable
For a return or exchange, the wig must be in its original condition – with uncut, unbleached hair, unchanged color, and untouched lace (without cutting or secondary trimming). Wigs, being personal items in direct contact with the scalp, prioritize customer safety and hygiene. Hence, we cannot accept used wigs for return.
2.2 To initiate a return:
Steps
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Details
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1. Contact Customer Care
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Initiate the return within 30 days, providing reasons and relevant pictures for a swift process.
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2. Receive Return Address
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The return address will be provided upon approval of your return request.
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3. Process Refund
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Refunds processed within 2 business days post-receiving and inspecting the item(s). [NEED TO RETURN]
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3. Order Exchanges
For exchanges, follow the same return process. Our representative will confirm the exchange product and necessary payment adjustments after approving your exchange request.
Once we receive your returned item, we process the exchange, shipping the new item within 3 business days. [NEED TO EXCHANGE]
4. Refund Processing Time
Refunds issued within 2 business days. Processing times vary by payment method.
Refund Method
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Refund Time Frame
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PayPal
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3 business days
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Credit/Debit Card
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10 business days
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AfterPay
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3 business days
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Zip Pay
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3 business days
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Sezzle
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3 business days
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Refunds through the original payment channel. If the card used has expired, contact the card issuer for assistance.
5. Repair Service
We provide a repair service for Luvme wigs requiring fixing due to non-human damage. Available for orders within 90 days from receipt. Initiate the repair process:
Steps
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Details
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1. Submit Repair Request
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Contact us with pictures or videos for our staff to assess repair feasibility.
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2. Receive Mailing Address
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We'll provide the mailing address upon approval. Note: You're responsible for shipping costs.
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3. Repair Completion
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Repair time up to 30 days, with possible additional time after evaluation. [NEED TO REPAIR]
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Samantha Nazer –
IM SOOOOOOOOOO HAPPY I BOUGHT THIS HAIR!! The communication was amazing, first of all. This is the second time I bought hair from this company and I fell in love with the hair all over again. This is my first time getting hair bundles with lace closure and I love it seriously!! No shedding, no tangling, and shipping were great it came a day earlier than expected !! Thank you so much I will definitely be buying again and again.
Doniale Revelus –
Ommmmmmmg this is literally the best hair ever. I never ordered such actual good-quality hair online. It got to me in literally 5 days. Very soft, with No shedding. Doesn’t tangle. Very true to length. And the seller was amazing. BUY IT
Kayla Walker –
This hair is amazing!!! it was so soft, the lace was thin, very minimal shedding. the company had great communication and i was able to receive the hair very quickly. I made my wig and it looks so beautiful. I will definitely be buying it again.
Kiera Smith –
I love Mscoco ! They are the only ones that I get great quality hair from. Great textures and quick shipping! I never go wrong with my orders from here!
Lauren Stevens –
I love the hair, it’s very soft and does not have a smell. No tangling or shedding. The hair looks really good and I love it, the supplier always kept in touch. Will definitely reorder. The seller communicated well. I absolutely loved it and got Many compliments on my hair while on vacation.
Monet Jones –
I have no complaints about the hair at this time. I’ve had it in a week and also washed it and it still feels like the original texture. I love the hair. I will be buying this product again