At Luvme, our commitment is to ensure that every woman looks and feels her best by providing the ultimate hair experience. If you face any issues with your purchase, reach out to us at CUSTOMERCARE@LUVMEHAIR.COM, and we'll prioritize responding within 24 hours.
1. Order Cancellation
To cancel an order, contact our Customer Care team within one hour of placing it by clicking [CANCEL MY ORDER]. Please note, cancellations cannot be processed once the order is shipped.
2. Order Returns
We gladly facilitate exchanges and returns of unused wigs within 30 days of receipt.
We provide our LUVME VIP members with a specific number of free returns opportunities based on your membership level. Please check the link below to learn more about the exclusive LUVME VIP perks and benefits: https://shop.luvmehair.com/pages/luvmeclub
The provided return label is valid only for shipments within the United States. For non-US customers, we will reimburse your shipping fee based on your shipping receipt accordingly. Please note that you will be responsible for future return shipping fees if your assigned free returns are used up. Customers in the US can purchase a more affordable shipping label directly from us. Returns due to merchant errors, such as shipping the wrong item, are not included in the total free return.
Please kindly note that each order qualifies for a single free return within 30 days of receipt.
2.1 Return Acceptable
For a return or exchange, the wig must be in its original condition – with uncut, unbleached hair, unchanged color, and untouched lace (without cutting or secondary trimming). Wigs, being personal items in direct contact with the scalp, prioritize customer safety and hygiene. Hence, we cannot accept used wigs for return.
2.2 To initiate a return:
Steps
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Details
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1. Contact Customer Care
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Initiate the return within 30 days, providing reasons and relevant pictures for a swift process.
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2. Receive Return Address
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The return address will be provided upon approval of your return request.
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3. Process Refund
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Refunds processed within 2 business days post-receiving and inspecting the item(s). [NEED TO RETURN]
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3. Order Exchanges
For exchanges, follow the same return process. Our representative will confirm the exchange product and necessary payment adjustments after approving your exchange request.
Once we receive your returned item, we process the exchange, shipping the new item within 3 business days. [NEED TO EXCHANGE]
4. Refund Processing Time
Refunds issued within 2 business days. Processing times vary by payment method.
Refund Method
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Refund Time Frame
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PayPal
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3 business days
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Credit/Debit Card
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10 business days
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AfterPay
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3 business days
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Zip Pay
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3 business days
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Sezzle
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3 business days
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Refunds through the original payment channel. If the card used has expired, contact the card issuer for assistance.
5. Repair Service
We provide a repair service for Luvme wigs requiring fixing due to non-human damage. Available for orders within 90 days from receipt. Initiate the repair process:
Steps
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Details
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1. Submit Repair Request
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Contact us with pictures or videos for our staff to assess repair feasibility.
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2. Receive Mailing Address
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We'll provide the mailing address upon approval. Note: You're responsible for shipping costs.
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3. Repair Completion
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Repair time up to 30 days, with possible additional time after evaluation. [NEED TO REPAIR]
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Karen –
Love the wig, it’s real hd lace and melt well to my skin. The curly is so full and beautiful, I will buy it from mscoco next time.
Cierria Joansy –
The curly wig is very soft and doesn’t shed. The hair is also true to length. Customer service is Convenience, they were really friendly and kept me up to date with my package. I absolutely love it ! OMG i freaking love these curls, its recommend your gonna love this hair girl.
Seun Shoga –
I’m back again! I ordered a wig this time and was able to receive it in a good amount of time to get it installed before my trip. I love this curly style and hd lace is very thin. Thank you!
Emery Miriopy –
The lace was easy to melt into my skin, and also with natural baby hair. So far the curls hold pretty good, no tangles. There was very no shedding after washing, conditioning, applying my products. And this density is fine, which made my very satisfied!! Seller was very responsive and answered my questions. The hair was shipped out on the same day the order placed! If you are looking for a high-quality hair, don’t miss this one!!
Julliette Ngenge –
I loveeeeeee this wig! It is nice and full! At the same time, it is very soft. It barely tangled or shed, and I did not even have to bleach the knots or anything. HD lace is thin and melted well. Great wig especially if you’re on the go. It is definitely worth the price. I personally think it’s worth even more.
Swedin Pearted –
The hair was received on time. Its very soft, just perfect as described in the picture and lace is nice. The seller was good to me and was effective with the communication from the time of buying to delivery time. I promise to continue purchasing hair from this store!