At Luvme, our commitment is to ensure that every woman looks and feels her best by providing the ultimate hair experience. If you face any issues with your purchase, reach out to us at CUSTOMERCARE@LUVMEHAIR.COM, and we'll prioritize responding within 24 hours.
1. Order Cancellation
To cancel an order, contact our Customer Care team within one hour of placing it by clicking [CANCEL MY ORDER]. Please note, cancellations cannot be processed once the order is shipped.
2. Order Returns
We gladly facilitate exchanges and returns of unused wigs within 30 days of receipt.
We provide our LUVME VIP members with a specific number of free returns opportunities based on your membership level. Please check the link below to learn more about the exclusive LUVME VIP perks and benefits: https://shop.luvmehair.com/pages/luvmeclub
The provided return label is valid only for shipments within the United States. For non-US customers, we will reimburse your shipping fee based on your shipping receipt accordingly. Please note that you will be responsible for future return shipping fees if your assigned free returns are used up. Customers in the US can purchase a more affordable shipping label directly from us. Returns due to merchant errors, such as shipping the wrong item, are not included in the total free return.
Please kindly note that each order qualifies for a single free return within 30 days of receipt.
2.1 Return Acceptable
For a return or exchange, the wig must be in its original condition – with uncut, unbleached hair, unchanged color, and untouched lace (without cutting or secondary trimming). Wigs, being personal items in direct contact with the scalp, prioritize customer safety and hygiene. Hence, we cannot accept used wigs for return.
2.2 To initiate a return:
Steps
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Details
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1. Contact Customer Care
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Initiate the return within 30 days, providing reasons and relevant pictures for a swift process.
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2. Receive Return Address
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The return address will be provided upon approval of your return request.
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3. Process Refund
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Refunds processed within 2 business days post-receiving and inspecting the item(s). [NEED TO RETURN]
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3. Order Exchanges
For exchanges, follow the same return process. Our representative will confirm the exchange product and necessary payment adjustments after approving your exchange request.
Once we receive your returned item, we process the exchange, shipping the new item within 3 business days. [NEED TO EXCHANGE]
4. Refund Processing Time
Refunds issued within 2 business days. Processing times vary by payment method.
Refund Method
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Refund Time Frame
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PayPal
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3 business days
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Credit/Debit Card
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10 business days
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AfterPay
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3 business days
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Zip Pay
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3 business days
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Sezzle
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3 business days
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Refunds through the original payment channel. If the card used has expired, contact the card issuer for assistance.
5. Repair Service
We provide a repair service for Luvme wigs requiring fixing due to non-human damage. Available for orders within 90 days from receipt. Initiate the repair process:
Steps
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Details
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1. Submit Repair Request
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Contact us with pictures or videos for our staff to assess repair feasibility.
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2. Receive Mailing Address
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We'll provide the mailing address upon approval. Note: You're responsible for shipping costs.
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3. Repair Completion
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Repair time up to 30 days, with possible additional time after evaluation. [NEED TO REPAIR]
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Stellak Obiji –
This wig is soo amazing! Very soft and beautiful! Looks like my natural hair! Takes heat very well and easy install! You gotta get this wig if you’re going for a natural & pretty look. The lace needs some work but the hairline is ready to go! I love my hair!
Taliyah Means –
I haven’t installed the wig yet but I like the quality so much. Hair is super soft and thickness is good, no shedding & bad smell. Good communication with the seller👌👌 and super fast delivery to me. Will share some photos when I wear this bob wig😊😊
Ciara Torres –
Absolutely gorgeous unit! The wig is beautiful & the texture is spot on! It looks very natural, like my own hair! I get many compliments with my new bob wig. I loveee it so much and I have not noticed shedding so far. Very satisfied with my purchase!!
Destiny Frazier –
Absolutely beautiful unit. Literally it’s the best bob wig I’ve ever bought! I love the kinky texture so much because it looks like my natural hair. I have gotten plenty of compliments with this short wig. Can’t wait to buy my next wig from Mscoco Hair!!!
Aniya Harvin –
This wig is great. very easy to install. All I did was add a little foundation to the lace so that it can match my skin tone, cut the lace, then wear and go. The hair is soft and light, I feel very comfortable in wearing it and looks like my own real hair. Love it!
Ms Gina –
I have had this kinky straight bob wig for almost one month and I love it so much. It is definitely a great wig, doesn’t tangle & shedding. Thank you for fantastic customer service and fast delivery, will come back for other styles very soon!😍😍