At Luvme, our commitment is to ensure that every woman looks and feels her best by providing the ultimate hair experience. If you face any issues with your purchase, reach out to us at CUSTOMERCARE@LUVMEHAIR.COM, and we'll prioritize responding within 24 hours.
1. Order Cancellation
To cancel an order, contact our Customer Care team within one hour of placing it by clicking [CANCEL MY ORDER]. Please note, cancellations cannot be processed once the order is shipped.
2. Order Returns
We gladly facilitate exchanges and returns of unused wigs within 30 days of receipt.
We provide our LUVME VIP members with a specific number of free returns opportunities based on your membership level. Please check the link below to learn more about the exclusive LUVME VIP perks and benefits: https://shop.luvmehair.com/pages/luvmeclub
The provided return label is valid only for shipments within the United States. For non-US customers, we will reimburse your shipping fee based on your shipping receipt accordingly. Please note that you will be responsible for future return shipping fees if your assigned free returns are used up. Customers in the US can purchase a more affordable shipping label directly from us. Returns due to merchant errors, such as shipping the wrong item, are not included in the total free return.
Please kindly note that each order qualifies for a single free return within 30 days of receipt.
2.1 Return Acceptable
For a return or exchange, the wig must be in its original condition – with uncut, unbleached hair, unchanged color, and untouched lace (without cutting or secondary trimming). Wigs, being personal items in direct contact with the scalp, prioritize customer safety and hygiene. Hence, we cannot accept used wigs for return.
2.2 To initiate a return:
Steps
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Details
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1. Contact Customer Care
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Initiate the return within 30 days, providing reasons and relevant pictures for a swift process.
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2. Receive Return Address
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The return address will be provided upon approval of your return request.
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3. Process Refund
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Refunds processed within 2 business days post-receiving and inspecting the item(s). [NEED TO RETURN]
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3. Order Exchanges
For exchanges, follow the same return process. Our representative will confirm the exchange product and necessary payment adjustments after approving your exchange request.
Once we receive your returned item, we process the exchange, shipping the new item within 3 business days. [NEED TO EXCHANGE]
4. Refund Processing Time
Refunds issued within 2 business days. Processing times vary by payment method.
Refund Method
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Refund Time Frame
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PayPal
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3 business days
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Credit/Debit Card
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10 business days
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AfterPay
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3 business days
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Zip Pay
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3 business days
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Sezzle
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3 business days
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Refunds through the original payment channel. If the card used has expired, contact the card issuer for assistance.
5. Repair Service
We provide a repair service for Luvme wigs requiring fixing due to non-human damage. Available for orders within 90 days from receipt. Initiate the repair process:
Steps
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Details
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1. Submit Repair Request
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Contact us with pictures or videos for our staff to assess repair feasibility.
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2. Receive Mailing Address
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We'll provide the mailing address upon approval. Note: You're responsible for shipping costs.
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3. Repair Completion
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Repair time up to 30 days, with possible additional time after evaluation. [NEED TO REPAIR]
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Jane Telford –
The hair is beautiful & soft. I love it, will definitely recommend this website to more friends. It’s glueless wig, very easy to wear and take off. Same curls with the picture and correct length. I have received a lot of compliments. Do not regret to buy it.
Taliyah Jones –
The hair was very soft ! It didn’t have a smell , shedding was minimum and was easy to maintain and style! Definitely one of my go to units. The hair holds curls extremely well. Only takes few seconds to wear it everytime, I can’t love it more!
Keyia Steele –
Love this pre cut lace, it saves a lot of time for me. The quality of this hair is very good. The seller is really cute and asks questions very carefully. Any questions are answered one by one. The wig feels full without any smell. Does not fall off. They are very good hair suppliers and provide quality hair.
Kiara Peters –
Very beautiful hair without any smell, pre-cut lace is so easy to wear, the length is so silky, its lace melts well, everything about this hair is great, please buy it and you will not regret it!!!
Cinnamon –
This wig is really gorgeous and definitely worth the money. It came really quickly (less than 4 days). I love the curls. So I finally installed this wig for my birthday, and I’ve gotten so many compliments on it so far, I’m absolutely in love the hair is so soft, and the curls are absolutely gorgeous when wet.
Joanne Scali –
Absolutely beautiful! Hair is thick from root to tip and soft as cotton! Definitely recommend ❤️ Ladies you need this effortless wig, comes with pre-cut lace and comes with wig caps! Add this to your collection, it’s a must-have wig.