At Luvme, our commitment is to ensure that every woman looks and feels her best by providing the ultimate hair experience. If you face any issues with your purchase, reach out to us at CUSTOMERCARE@LUVMEHAIR.COM, and we'll prioritize responding within 24 hours.
1. Order Cancellation
To cancel an order, contact our Customer Care team within one hour of placing it by clicking [CANCEL MY ORDER]. Please note, cancellations cannot be processed once the order is shipped.
2. Order Returns
We gladly facilitate exchanges and returns of unused wigs within 30 days of receipt.
We provide our LUVME VIP members with a specific number of free returns opportunities based on your membership level. Please check the link below to learn more about the exclusive LUVME VIP perks and benefits: https://shop.luvmehair.com/pages/luvmeclub
The provided return label is valid only for shipments within the United States. For non-US customers, we will reimburse your shipping fee based on your shipping receipt accordingly. Please note that you will be responsible for future return shipping fees if your assigned free returns are used up. Customers in the US can purchase a more affordable shipping label directly from us. Returns due to merchant errors, such as shipping the wrong item, are not included in the total free return.
Please kindly note that each order qualifies for a single free return within 30 days of receipt.
2.1 Return Acceptable
For a return or exchange, the wig must be in its original condition – with uncut, unbleached hair, unchanged color, and untouched lace (without cutting or secondary trimming). Wigs, being personal items in direct contact with the scalp, prioritize customer safety and hygiene. Hence, we cannot accept used wigs for return.
2.2 To initiate a return:
Steps
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Details
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1. Contact Customer Care
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Initiate the return within 30 days, providing reasons and relevant pictures for a swift process.
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2. Receive Return Address
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The return address will be provided upon approval of your return request.
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3. Process Refund
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Refunds processed within 2 business days post-receiving and inspecting the item(s). [NEED TO RETURN]
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3. Order Exchanges
For exchanges, follow the same return process. Our representative will confirm the exchange product and necessary payment adjustments after approving your exchange request.
Once we receive your returned item, we process the exchange, shipping the new item within 3 business days. [NEED TO EXCHANGE]
4. Refund Processing Time
Refunds issued within 2 business days. Processing times vary by payment method.
Refund Method
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Refund Time Frame
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PayPal
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3 business days
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Credit/Debit Card
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10 business days
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AfterPay
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3 business days
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Zip Pay
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3 business days
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Sezzle
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3 business days
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Refunds through the original payment channel. If the card used has expired, contact the card issuer for assistance.
5. Repair Service
We provide a repair service for Luvme wigs requiring fixing due to non-human damage. Available for orders within 90 days from receipt. Initiate the repair process:
Steps
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Details
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1. Submit Repair Request
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Contact us with pictures or videos for our staff to assess repair feasibility.
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2. Receive Mailing Address
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We'll provide the mailing address upon approval. Note: You're responsible for shipping costs.
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3. Repair Completion
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Repair time up to 30 days, with possible additional time after evaluation. [NEED TO REPAIR]
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Wambui Aandy –
Very accurate! True to length. Loved this hair, and the lace is real hd lace! The shipping did not take long and came faster than expected. I will definitely order from this store again since it’s been hard to find a good quality wig this one meets my expectations 10/10
Cornelia –
These hair are amazing!! Exactly like the picture presented, the hair is so soft and neat, it’s really worth it!! The customer service was also incredible, they kept me aware of everything, the small gifts provided with the product are so cute thank you very much, will install it asap.
Erica Picketty –
Wow the hair is amazing .. I love how silky it is . Takes heat very well and it doesn’t have any funny smell nor it doesn’t shed. Hair length is correct and lace melted well. Seller stayed in contact with me the whole time and shipping was so quick ! It also comes with cute eye lashes and a free wig cap. Full 5 star experience and I will be coming back for more. BOMB I LOVE LOVE LOVE!
Kenya Robertson –
What a GREAT experience. I was very impressed with the quality of the hair. It was soft and silky, not like baby doll hair. I have installed and uninstalled it many times and the hair is still in great shape. Just placed another order. You will NOT be disappointed.
Luna –
This is the second time I’ve ordered a wig from MsCoCo company, and I’m never disappointed! The hair is very soft and true to the length I ordered. The lace is hd and very good quality! I will be ordering a 3rd wig really soon!
Zav (verified owner) –
Lace is amazing, hair was very silky & soft & delivery was super fast!