At Luvme, our commitment is to ensure that every woman looks and feels her best by providing the ultimate hair experience. If you face any issues with your purchase, reach out to us at CUSTOMERCARE@LUVMEHAIR.COM, and we'll prioritize responding within 24 hours.
1. Order Cancellation
To cancel an order, contact our Customer Care team within one hour of placing it by clicking [CANCEL MY ORDER]. Please note, cancellations cannot be processed once the order is shipped.
2. Order Returns
We gladly facilitate exchanges and returns of unused wigs within 30 days of receipt.
We provide our LUVME VIP members with a specific number of free returns opportunities based on your membership level. Please check the link below to learn more about the exclusive LUVME VIP perks and benefits: https://shop.luvmehair.com/pages/luvmeclub
The provided return label is valid only for shipments within the United States. For non-US customers, we will reimburse your shipping fee based on your shipping receipt accordingly. Please note that you will be responsible for future return shipping fees if your assigned free returns are used up. Customers in the US can purchase a more affordable shipping label directly from us. Returns due to merchant errors, such as shipping the wrong item, are not included in the total free return.
Please kindly note that each order qualifies for a single free return within 30 days of receipt.
2.1 Return Acceptable
For a return or exchange, the wig must be in its original condition – with uncut, unbleached hair, unchanged color, and untouched lace (without cutting or secondary trimming). Wigs, being personal items in direct contact with the scalp, prioritize customer safety and hygiene. Hence, we cannot accept used wigs for return.
2.2 To initiate a return:
Steps
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Details
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1. Contact Customer Care
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Initiate the return within 30 days, providing reasons and relevant pictures for a swift process.
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2. Receive Return Address
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The return address will be provided upon approval of your return request.
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3. Process Refund
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Refunds processed within 2 business days post-receiving and inspecting the item(s). [NEED TO RETURN]
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3. Order Exchanges
For exchanges, follow the same return process. Our representative will confirm the exchange product and necessary payment adjustments after approving your exchange request.
Once we receive your returned item, we process the exchange, shipping the new item within 3 business days. [NEED TO EXCHANGE]
4. Refund Processing Time
Refunds issued within 2 business days. Processing times vary by payment method.
Refund Method
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Refund Time Frame
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PayPal
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3 business days
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Credit/Debit Card
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10 business days
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AfterPay
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3 business days
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Zip Pay
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3 business days
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Sezzle
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3 business days
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Refunds through the original payment channel. If the card used has expired, contact the card issuer for assistance.
5. Repair Service
We provide a repair service for Luvme wigs requiring fixing due to non-human damage. Available for orders within 90 days from receipt. Initiate the repair process:
Steps
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Details
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1. Submit Repair Request
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Contact us with pictures or videos for our staff to assess repair feasibility.
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2. Receive Mailing Address
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We'll provide the mailing address upon approval. Note: You're responsible for shipping costs.
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3. Repair Completion
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Repair time up to 30 days, with possible additional time after evaluation. [NEED TO REPAIR]
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Crystal –
As someone who never buys colored wigs, I must say this is a must have! Color is very vibrant, curls hold well & the lace melted perfectly!10/10!!!
Kayla Springer –
The hair is beautiful, I got so many compliments on just how beautiful the color is. The hair feels good & Doesn’t shed. Product according to the description. Very happy with the quality of the wig . I recommend the seller and think to make another order soon.
Ojugbana –
Hair came fast. This product is great everything advertised was true and I am in love. The sellers also keep up great communication .Easy to install and comfortable to wear. Communication was great from the time I ordered. The delivery was quick! love this hair it is so nice and natural.
Harriston Saisnonde –
The wig came very quickly and was preplucked ! Full from the root to the ends and curl pattern is very pretty when you wet it. Almost no shedding. The highlight color is everything. Communication is great and the packaging was nice too. Will order again.
Anna Miller –
Absolutely love this hair it’s so soft, doesn’t smell and fits my head perfectly the seller is very responsive and very kind I accidentally put the wrong address on my order and I let her know and she fixed it immediately I highly recommend this unit you will not be disappointed!
Alasia Melvin –
y hair came and it looks and feels amazing . After i opened the package, i was amazed. The staff is extremely wonderful and helpful. They stayed in contact with me from the beginning and deliver of my order . Awesome vendor if I could give them 100 stars I would .